Active ListeningActive listening is one of the most important skills for a confidential advisor. It enables you to truly understand what an employee is experiencing and helps build trust. Active listening goes beyond simply hearing what someone says; it also involves attention, interpretation, and response.
Asking Open and Neutral QuestionsAsking open and neutral questions is an important skill for confidential advisors. Good questions help employees express their thoughts and feelings without feeling led or judged. This fosters a safe and supportive conversational environment.
Having Difficult ConversationsDifficult conversations are inevitable for confidential advisors. Whether it’s about a report of undesirable behavior, a conflict between colleagues, or an emotionally charged situation, it’s essential to approach these conversations professionally, empathetically, and effectively. Below are techniques and strategies to help ensure that difficult conversations proceed smoothly and respectfully.
Showing EmpathyEmpathy is a core skill for confidential advisors. It enables you to genuinely understand an employee’s feelings and experiences and respond without judgment. By showing empathy, you create a safe and supportive environment in which employees feel heard and understood.
